🛠️ My Brush Doesn’t WorkUpdated 2 months ago

No worries—we’re here to help! Let’s troubleshoot your Sol Brush together.

Step 1: Review the Instructions

• Remove the Netting: Ensure the protective netting has been removed.

• Reattach Parts: Make sure the guard and cap are securely in place.

• Prime the Brush: Follow the steps in our Getting Started with Sol Brush guide to properly prime your brush.

Step 2: Still Not Working?

If the issue persists, here’s what to do next:

1. Start an Exchange or Replacement:

   • Visit our Returns Portal to initiate a self-service exchange or replacement.

   • Enter your email and order number to get started.

2. Contact Us (If Needed):

   • If you still need assistance, reach out at [email protected] with:

     • Your order number.

     • A brief description of the issue.

     • Any photos or videos that might help us understand the problem.

   • Our team will review your case and provide a solution, whether it’s troubleshooting tips, a replacement, or a refund.

We’re committed to making sure your Sol Brush works perfectly for you. For quick resolutions, try our Returns Portal first—but don’t hesitate to reach out if you need further assistance!