Once your order has shipped, we&#x2019;ll send a tracking confirmation email to the address you provided during checkout. This email will include a tracking number and a link to monitor your package&#x2019;s progress.If you don&#x2019;t see the email in your inbox, please check your Spam or Promotions folder, as it may have been filtered there!Using Your Tracking Number We ship all orders via USPS. To track your package, simply click the tracking link in your confirmation email or visit the <a href="https://tools.usps.com/go/TrackConfirmAction_input" rel="noreferrer" style=" text-decoration: none;" target="_blank">USPS Tracking Page</a> and enter your tracking number.Need Help? If you&#x2019;re unable to locate your tracking information or have questions about your order&#x2019;s status, please reach out to our customer service team at <a href="https://mailto:hello@solbrush.com/" rel="noreferrer" style=" text-decoration: none;" target="_blank">hello@solbrush.com</a>. Be sure to include your order number and any relevant details so we can assist you quickly.Note: We&#x2019;re currently in the process of implementing a more robust and customer-friendly tracking management system to make tracking your orders much easier.

📦 Tracking Your Order

Current status of international shipping for Sol Brush.

At the moment, we do not offer international shipping. However, we&#x2019;re actively working on expanding our shipping capabilities to serve customers around the globe!Stay tuned for updates&#x2014;we can&#x2019;t wait to bring Sol Brush to you, no matter where you are. In the meantime, follow us on&#xA0;<a href="https://www.instagram.com/solbrushofficial/" rel="noreferrer" style=" text-decoration: none;" target="_blank">Instagram</a> or&#xA0;<a href="https://www.tiktok.com/@solbrushofficial" rel="noreferrer" style=" text-decoration: none;" target="_blank">TikTok</a> and sign up for our newsletter to be the first to know when international shipping becomes available.

🌍 International Shipping

What to do if an item is missing from your order.

We&#x2019;re sorry to hear that something is missing from your order! To help us resolve this quickly, please email us at&#xA0;<a href="https://mailto:hello@solbrush.com/" rel="noreferrer" style=" text-decoration: none;" target="_blank">hello@solbrush.com</a> with your order number and details about the missing item.Our team will investigate right away and ensure your missing item is sent to you as soon as possible. Thank you for your patience and understanding&#x2014;we&#x2019;re here to make it right!

❓ Missing Item From Your Order?

At Sol Brush, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at hello@solbrush.com with your order number and any relevant details.

<h3 id="lost-packages">Lost packages</h3>At Sol Brush, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at <a href="mailto:hello@solbrush.com" id="isPasted">hello@solbrush.com</a> with your order number and any relevant details.<h3 id="isPasted">Delayed packages</h3>Once the packages have been dropped off at the shipping carrier, it is out of our hands. If there are any unexpected delays, it could be due to factors like severe weather or high shipping volumes. You can visit <a href="https://about.usps.com/newsroom/service-alerts/" rel="noopener noreferrer" target="_blank">USPS&apos;s Service Alert</a> webpage for more information.<h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at <a href="mailto:hello@solbrush.com">hello@solbrush.com</a> within 24 hrs of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost, is delayed or arrives damaged?

If your package is marked as delivered but hasn’t arrived, first check around your property, with neighbors, or your building’s mailroom. Sometimes USPS scans packages early, so wait 24-48 hours to see if it shows up. If it’s still missing, contact y

If your package is marked as delivered but hasn&#x2019;t arrived, first check around your property, with neighbors, or your building&#x2019;s mailroom. Sometimes USPS scans packages early, so wait 24-48 hours to see if it shows up. If it&#x2019;s still missing, contact your local USPS office with your tracking number to open an investigation. If USPS confirms the package is lost, reach out to us at Hello@SolBrush, and we&#x2019;ll help resolve the issue!

Package Marked Delivered but Not Received

We'd love to hear from you. You can reach us by shooting us an email and we'll get to your request within 24 hours!

Shipment & Delivery

📦 Tracking Your Order

🌍 International Shipping

❓ Missing Item From Your Order?

What if my package gets lost, is delayed or arrives damaged?

Package Marked Delivered but Not Received