Once your order ships, we&#x2019;ll send a&#xA0;tracking confirmation email to the address you provided at checkout. This email includes: &#x2705; Your tracking number &#x2705; A direct link to monitor your package&#x2019;s progress<h3 id="didnt-receive-the-email">Didn&#x2019;t Receive the Email?</h3>Check your&#xA0;Spam or&#xA0;Promotions folder&#x2014;sometimes our emails end up there!<h3 id="how-to-track-your-package">How to Track Your Package</h3>We ship all orders via&#xA0;Amazon Shipping. You can track your package in two ways:<ol start="1"><li>Click the tracking link in your confirmation email.</li><li>Visit the&#xA0;<a href="https://www.amazon.com/tracking" target="_blank" rel="noreferrer" style=" text-decoration: none;">Amazon Tracking Page</a> and enter your tracking number manually.</li></ol><h3 id="still-need-help">Still Need Help?</h3>If you can&#x2019;t find your tracking details or have questions about your order, contact our&#xA0;Customer Care Team at&#xA0;<a href="https://mailto:hello@puresolbeauty.co/" target="_blank" rel="noreferrer" style=" text-decoration: none;">hello@puresolbeauty.co</a>.&#x1F4E9;&#xA0;Pro tip: Include your&#xA0;order number and any relevant details so we can help you faster!

📦 How Do I Track My Order?

Current status of international shipping for Sol Brush.

We hear you&#x2014;and we&#x2019;re working on it! While we currently ship only within the United States, we&#x2019;re actively working on expanding our shipping capabilities to serve customers around the globe!<h3 id="isPasted">&#x2708;&#xFE0F; Be the First to Know When We Launch Worldwide:</h3>&#x1F539; Follow <a href="https://instagram.com/PureSolBeauty" target="_blank" rel="noreferrer" style=" text-decoration: none;">@PureSolBeauty</a> &#x1F539; Join our email list for exclusive updatesWe can&#x2019;t wait to bring Sol Brush to your country soon! In the meantime, thank you for your enthusiasm&#x2014;it drives us to grow faster.Have questions? Email us anytime: <a href="https://mailto:hello@puresolbeauty.co/" target="_blank" rel="noreferrer" style=" text-decoration: none;">hello@puresolbeauty.co</a>

🌍 Does Pure Sol Beauty offer International shipping??

What to do if an item is missing from your order.

Oh no&#x2014;we&#x2019;re so sorry part of your order didn&#x2019;t arrive! Let&#x2019;s fix this immediately.<h2 id="-what-to-do-next">&#x1F6A8; What to Do Next:</h2><ol start="1"><li>Email us at <a href="https://mailto:hello@puresolbeauty.co/" target="_blank" rel="noreferrer" style=" text-decoration: none;">hello@puresolbeauty.co</a> with:<ul><li>Your order number &#x1F4E6;</li><li>Name of missing product(s)</li><li>Photo of what you received (helpful but not required)</li></ul></li></ol><h2 id="-what-happens-next">&#x26A1; What Happens Next:</h2><ul><li>We&#x2019;ll respond within 24 hours (usually faster!)</li><li>Immediately ship your missing item at no cost</li></ul><h2 id="-we-appreciate-you">&#x1F48C; We Appreciate You</h2>Thank you for giving us the chance to make this right&#x2014;we hate when this happens and will move mountains to fix it!P.S. All replacement shipments get upgraded to priority mail at our expense.

❓ Missing Item in Your Order?

We know how disappointing shipping issues can be. Here's how we'll make it right:. File a claim through our Customer Portal (fastest solution). Email us at hello@puresolbeauty.co if you need help. Lost packages: Report after 7 business days from expe

We know how disappointing shipping issues can be. Here&apos;s how we&apos;ll make it right:<h2 id="-quick-resolution-process">&#x1F6A8; Quick Resolution Process</h2><ol start="1"><li>File a claim through our&#xA0;<a target="_blank" rel="noopener noreferrer" style=" text-decoration: none;" href="https://returns.solbrush.com/order">Customer Portal</a> (fastest solution)</li><li>Email us at&#xA0;<a href="https://mailto:hello@puresolbeauty.co/" target="_blank" rel="noreferrer" style=" text-decoration: none;">hello@puresolbeauty.co</a> if you need help</li></ol><h2 id="-time-sensitive-details">&#x23F1; Time-Sensitive Details</h2><ul><li>Lost packages: Report after 7 business days from expected delivery</li><li>Damaged items: Report within 48 hours of delivery with photos</li><li>Delayed shipments: Check tracking first, then contact us after 10 business days</li></ul>

📦 Lost or Damaged Packages

We'd love to hear from you. You can reach us by shooting us an email and we'll get to your request within 24 hours!

Shipment & Delivery

📦 How Do I Track My Order?

🌍 Does Pure Sol Beauty offer International shipping??

❓ Missing Item in Your Order?

📦 Lost or Damaged Packages